Advertisers may update payout statuses on the Payout page, however Payouts can only be generated by the Campaign Manager (Merchant).
Payout Statuses Explained:
Approved – the payout has been authorized and is available for payment.
Pending – the payout process still needs to be completed.
Denied – payout has been declined for a particular reason and will not be available for payout.
Changing Payout Status Manually
- First, navigate to ‘Payouts‘.
This tab displays a list of all payouts produced on the platform during the specified time period.
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- In order to update the payouts statuses, you will need to import a file and manually edit it.
Click on ‘Actions‘ to import the file (in CSV or XLSX format) into your computer.
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- The file document should look like the following:
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- To update the conversion status, click on the column labeled ‘Status‘ > select and manually change the status in the required field.
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All the statuses should be updated only with APPROVED
.
- After updating the statuses > ‘Save‘ the file.
- In the ‘All Payouts‘ page > click on the ‘Edit‘ button:
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- Click the ‘Upload‘ button to upload the modified file > choose the file and click the ‘Open‘ button.
- Click the ‘Update Payout‘ button to save.
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The system begins importing values as soon as the file has been submitted.
If there is a lot of data involved in the conversion, the import and update processes may take some time.
- Update the conversion status under the ‘Conversion‘ tab.
Click the ‘Conversion‘ button for the updated payout > you will be redirect to the Conversions page > which will be filtered by Advertiser and Campaign Name.
For additional information about Conversions, please click ‘here‘.
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- Click the ‘Actions‘ icon.
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- Choose ‘Approved‘ in the ‘Status‘ drop-down menu.
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If you have any issues with the Updating Payout Statuses, please contact the ‘Tracknow’ Support Team by clicking ‘here‘, we will do our best to answer all of your inquiries.