Advertisers may update payout statuses on the Payout page, however Payouts can only be generated by the Campaign Manager (Merchant).
Payout Statuses Explained:
Approved – the payout has been authorized and is available for payment.
Pending – the payout process still needs to be completed.
Denied – payout has been declined for a particular reason and will not be available for payout.
Changing Payout Status Manually
- First, navigate to ‘Payouts‘.
This tab displays a list of all payouts produced on the platform during the specified time period.
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-14.png)
- In order to update the payouts statuses, you will need to import a file and manually edit it.
Click on ‘Actions‘ to import the file (in CSV or XLSX format) into your computer.
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-15-1024x422.png)
- The file document should look like the following:
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-16-1024x339.png)
- To update the conversion status, click on the column labeled ‘Status‘ > select and manually change the status in the required field.
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-18.png)
All the statuses should be updated only with APPROVED
.
- After updating the statuses > ‘Save‘ the file.
- In the ‘All Payouts‘ page > click on the ‘Edit‘ button:
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-20-1024x425.png)
- Click the ‘Upload‘ button to upload the modified file > choose the file and click the ‘Open‘ button.
- Click the ‘Update Payout‘ button to save.
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-21.png)
The system begins importing values as soon as the file has been submitted.
If there is a lot of data involved in the conversion, the import and update processes may take some time.
- Update the conversion status under the ‘Conversion‘ tab.
Click the ‘Conversion‘ button for the updated payout > you will be redirect to the Conversions page > which will be filtered by Advertiser and Campaign Name.
For additional information about Conversions, please click ‘here‘.
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-22-1024x397.png)
- Click the ‘Actions‘ icon.
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-23-1024x466.png)
- Choose ‘Approved‘ in the ‘Status‘ drop-down menu.
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-25.png)
![](https://help.tracknow.io/wp-content/uploads/2022/10/image-13-1024x71.png)
If you have any issues with the Updating Payout Statuses, please contact the ‘Tracknow’ Support Team by clicking ‘here‘, we will do our best to answer all of your inquiries.